At a Glance:

Summary:

• Shared vocabulary and expectations build trust and reduce time spent on clarification, allowing teams to focus on patient care.
• Every team member's voice matters - critical insights for preventing adverse events can come from any role, not just senior positions.
• High-performing teams demonstrate four core qualities: clear communication, mutual support, shared situational awareness, and data-driven decision-making.
• QI teams require intentional collaboration where members share ownership, communicate openly, and hold each other accountable to both the work and patient outcomes.