Learn the fundamentals of Quality Improvement (QI) in healthcare, including simple, actionable steps to help you identify potential projects, find common problems and connect with the right resources to get...
Explore advanced process mapping using swim lane diagrams to clarify roles and responsibilities within a complex workflow. This video explains how to create lanes for different stakeholders—like patients, clinicians, and systems—to visualize their interactions and...
Discover key methods for collecting the detailed information needed for a comprehensive process map. This video outlines how to use direct observation and stakeholder interviews, and provides five essential questions to guide your investigation and ensure a thorough...
Learn how to build your first simple process map using a step-by-step example of checking a patient’s temperature. This guide covers the essential symbols for processes and decisions, helping you create a basic diagram to identify inefficiencies and opportunities for...
Understand the fundamentals of process mapping and how it helps visualize a patient’s journey. This video introduces the basic symbols used in a process map and explains how this tool can streamline workflows, reduce errors, and improve healthcare...
Watch a narrative overview of how a neurology team addressed a critical patient safety risk by creating a standardized transfer note in the EHR. This video highlights the importance of capturing nuanced clinical decision-making and using anticipatory guidance to...
Learn the fundamentals of clinical informatics and how it serves as a bridge between medicine and technology. This video explains the “three pillars”—people, process and technology—and the “five rights” of clinical decision support, providing a...
Discover how to answer the third question: “What changes can you make that will result in improvement?” Explore techniques for analyzing root causes, brainstorming change ideas, prioritizing your efforts and identifying potential barriers to...
Learn about the IHI Model for Improvement and its three fundamental questions that provide a roadmap for any QI project. This video explains how the model helps teams define their aim, measures and change ideas before beginning PDSA...
